For general inquiries about our services, NDIS programs, or how we can assist with therapy services, please contact our team. We are happy to provide detailed information, answer any questions, and help guide you through our offerings.

1. Email: info@austherapyhub.com.au
2. Services Covered:
   1. Overview of NDIS services
   2. Therapy service information
   3. General service information and eligibility
   4. Answering your questions about our programs

Please contact us via email for a faster response.

For all administrative inquiries, including managing appointments, scheduling, and general assistance, our admin team is available to help you. We will ensure that your administrative needs are met efficiently

1. Email: admin@austherapyhub.com.au
2. Services Covered:
   1. Booking therapy appointments
   2. Account management
   3. Updates to your NDIS plan or account information
   4. General administrative support

For administrative support, please email us directly to get the help you need.

Your privacy is our priority. For concerns related to the protection of your personal information, data security, and privacy, please contact our Privacy Officer. We are committed to handling your data with the highest level of care and in compliance with all privacy laws, including the Privacy Act 1988.

1. Email: privacy@austherapyhub.com.au
2. Services Covered:
   1. Data access requests
   2. Privacy-related queries and concerns
   3. Protection of sensitive information
   4. Compliance with the NDIS privacy standards

Feel free to reach out via email with any privacy-related concerns.

For any inquiries related to NDIS invoices, payment processing, billing issues, or discrepancies, our invoicing team is ready to assist you. We aim to provide clear and transparent billing to ensure you have a smooth experience.

1. Email: invoices@austherapyhub.com.au
2. Services Covered:
   1. NDIS invoicing and billing inquiries
   2. Payment methods and details
   3. Invoice discrepancies
   4. Refund requests and payment plans

Please email our invoicing team for quick assistance with your billing needs.

If you need NDIS support services, therapy services, or care coordination, our support team is here to help. We specialize in working with NDIS participants, helping you navigate the system to access the services you need.

1. Email: support@austherapyhub.com.au
2. Services Covered:
   1. NDIS support coordination
   2. Therapy goal planning and service recommendations
   3. Care coordination services for NDIS participants
   4. Managing your NDIS plan effectively

Contact us for help with your NDIS plan coordination or to discuss therapy services.

At Australian Therapy Hub, we take compliance with relevant laws and regulations very seriously. If you have questions or concerns regarding our compliance standards in relation to the NDIS or other governing bodies, please contact our compliance team.

1. Email: compliance@austherapyhub.com.au
2. Services Covered:
   1. Compliance with NDIS regulations
   2. Adherence to privacy laws
   3. Ensuring service standards and accreditation
   4. Addressing regulatory concerns

For compliance inquiries or regulatory concerns, please get in touch via email..

Your feedback is essential to us. If you have any feedback about our services or need to file a complaint, please let us know. We value your input, as it helps us improve the quality of care and service we provide.

1. Email: feedback@austherapyhub.com.au
2. Services Covered:
   1. Feedback on therapy services
   2. Suggestions for improving our NDIS support
   3. Complaints and concerns
   4. Service experience improvements

Please email us your feedback or concerns, and we will address them promptly.

We are proud to offer specialized NDIS support services. If you need assistance with your NDIS plan, support coordination, or help accessing therapy services, our experienced team is here to support you every step of the way.

1. Email: NDIS@austherapyhub.com.au
2. Services Covered:
   1. NDIS support coordination
   2. NDIS therapy services
   3. Plan management and recommendations
   4. Assistance with NDIS goals and care planning

Contact us for all inquiries related to your NDIS plan and therapy services.

Our therapy services are designed to meet the diverse needs of individuals with varying abilities. Whether you need an initial assessment or ongoing therapy, our team can provide the support you need.

1. Email: therapy@austherapyhub.com.au
2. Services Covered:
   1. Booking therapy appointments
   2. Therapy assessments and consultations
   3. Ongoing therapy services and support
   4. Tailored therapy plans to meet your needs

Email us to book a therapy session or inquire about our therapy services.

Our therapy services are designed to meet the diverse needs of individuals with varying abilities. Whether you need an initial assessment or ongoing therapy, our team can provide the support you need.

1. Email Support

   For the fastest and most effective support, please reach out via the relevant email address. This ensures your inquiry is directed to the right department for a quick response.

2. Phone Support

   For urgent matters or if you prefer to speak with a team member directly, you can contact us at 1300 422 365. However, we encourage email contact for more efficient service.

3. Emergency Contact

   In the case of an emergency, please dial 000 for immediate assistance from emergency services.

4. Contact Form

   You can also submit inquiries using our online contact form on the Contact Us page. Our team will get back to you as quickly as possible.

Email us to book a therapy session or inquire about our therapy services.

1. How do I book an appointment?

   To book a therapy session, please contact us at therapy@austherapyhub.com.au , and we will help you schedule an appointment.

2. How do I access my invoices?

   For billing inquiries or to access your invoices, please email us at invoices@austherapyhub.com.au.

3. How can I provide feedback or file a complaint?

   To submit feedback or a complaint, please reach out to feedback@austherapyhub.com.au .

4. How do I access my NDIS plan?

   For assistance with your NDIS plan or support coordination, please email NDIS@austherapyhub.com.au.

At Australian Therapy Hub, we are committed to delivering the highest standard of care and service to every client. If you have any concerns or need assistance, please don't hesitate to reach out. We’re here to support you every step of the way, and we take your feedback seriously to ensure continuous improvement.

If you're not satisfied with the resolution, you may escalate your concerns to the NDIS Quality and Safeguards Commission.

1. Monday to Friday: 9:00 AM – 5:00 PM
2. Closed on weekends and public holidays